Terms & Conditions
Last Updated: January 2025
Effective Date: January 2025
Introduction
These Terms & Conditions govern your use of the Synthos website and services. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you (either as an individual or representing an organization) and Synthos.
Definitions
"Services" refers to all AI development, consulting, and related professional services provided by Synthos, including machine learning model development, computer vision applications, and proof of concept projects.
"Client" or "You" refers to any individual or organization that accesses our website or engages our services.
"Content" refers to all information, materials, software, and intellectual property provided through our services or website.
"Agreement" refers to these Terms & Conditions along with any separate service agreements or statements of work.
"Website" refers to all web pages and services accessible via the Synthos domain.
Use of Services
When engaging our services, you agree to:
- Provide accurate, complete, and current information as requested
- Maintain the confidentiality of any access credentials provided
- Notify us immediately of any unauthorized use of your account
- Use services only for lawful purposes and in accordance with these terms
- Cooperate reasonably in the delivery of services
- Ensure you have appropriate authority to engage services on behalf of your organization
You must be at least 18 years old to engage our services. If representing an organization, you confirm you have authority to bind that organization to these terms.
Prohibited Uses
You agree not to:
- Use services in any way that violates Singapore or international laws and regulations
- Infringe upon intellectual property rights of Synthos or third parties
- Transmit any harmful code, viruses, or malicious software
- Attempt unauthorized access to our systems or client data
- Engage in fraudulent activities or misrepresent your identity
- Harass, abuse, or harm other users or our team members
- Use automated systems to access our website excessively or disruptively
- Resell or redistribute our services without explicit authorization
- Reverse engineer, decompile, or attempt to extract source code from our deliverables
Intellectual Property Rights
Our Content
All content on our website and in our general marketing materials, including text, graphics, logos, and software, is owned by Synthos and protected by Singapore and international copyright laws. You may not reproduce, distribute, or create derivative works without written permission.
Service Deliverables
Intellectual property rights in custom work products developed specifically for you under service agreements will be addressed in your service contract. Generally, upon full payment, you receive rights to use deliverables for intended purposes, while we retain ownership of underlying methodologies and reusable components.
Client Data
You retain all rights to data you provide. By sharing data with us, you grant us a limited license to use it solely for delivering contracted services. We will not use your data for other purposes without explicit consent.
Payment Terms
Currency: All prices are quoted in Singapore Dollars (SGD) unless otherwise specified.
Payment Schedule: Payment terms are specified in individual service agreements. Typically, deposits are due upon signing, with remaining amounts due at specified milestones or completion.
Accepted Methods: We accept bank transfers, corporate cheques, and approved electronic payment methods as specified in your invoice.
Late Payment: Overdue amounts may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
Price Changes: Quoted prices are valid for 30 days. We reserve the right to adjust pricing for future engagements with reasonable notice.
Taxes: Prices exclude applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or charges imposed by authorities.
Refund Policy
Service Cancellation: If you cancel services before work begins, deposits are refundable minus a 10% administrative fee. After work commences, refunds are calculated based on work completed and expenses incurred.
Non-Refundable Items: Third-party costs, licenses purchased on your behalf, and work products delivered are generally non-refundable.
Refund Timeline: Approved refunds are processed within 30 business days via original payment method.
Dispute Resolution: If dissatisfied with services, contact us immediately to discuss resolution before seeking refunds.
Service Delivery and Warranties
Delivery Timelines: Estimated timelines are provided in good faith but are not guarantees. Actual delivery may vary based on project complexity and client cooperation.
Service Standards: We will deliver services with reasonable skill and care consistent with industry standards for AI development work.
Client Responsibilities: Timely delivery depends on your provision of necessary information, access, feedback, and approvals as outlined in service agreements.
No Guarantees of Results: AI development involves inherent uncertainty. While we work to achieve agreed objectives, we cannot guarantee specific performance outcomes or business results.
Disclaimers and Limitations of Liability
Service Disclaimer
Services are provided "as is" without warranties of any kind, express or implied. We disclaim all warranties including merchantability, fitness for particular purpose, and non-infringement to the fullest extent permitted by law.
Limitation of Liability
To the maximum extent permitted by Singapore law, our total liability for any claims arising from services shall not exceed the amount paid by you for the specific services giving rise to the claim. We are not liable for indirect, incidental, consequential, or special damages including lost profits, lost data, or business interruption.
AI-Specific Limitations
AI and machine learning systems may produce unexpected results. We are not liable for decisions made based on AI system outputs, errors in predictions, or consequences of deploying AI solutions in production environments.
Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or internet service disruptions.
Termination
By Client: You may terminate services by providing written notice as specified in your service agreement. You remain responsible for payment for work completed and expenses incurred.
By Synthos: We may terminate services if you breach these terms, fail to make required payments, or engage in conduct that makes continuing the relationship unreasonable.
Effect of Termination: Upon termination, you must pay all outstanding amounts, and we will deliver work completed to date. Provisions regarding confidentiality, intellectual property, and liability survive termination.
Data Return: After termination, we will return or destroy your confidential data as requested, subject to legal retention requirements.
Confidentiality
Both parties agree to maintain confidentiality of sensitive information disclosed during the course of services:
- We will not disclose your confidential business information, data, or project details to third parties without permission
- You will not disclose our methodologies, processes, or proprietary approaches to third parties
- Confidentiality obligations continue for three years after termination of services
- Exceptions apply for information that is publicly known, independently developed, or required to be disclosed by law
Dispute Resolution
Informal Resolution: Before pursuing formal action, parties agree to attempt good-faith negotiation to resolve disputes.
Mediation: If informal resolution fails, parties agree to participate in mediation before pursuing litigation or arbitration.
Jurisdiction: These terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.
Applicable Law: The laws of Singapore govern these terms, excluding conflicts of law principles.
Language: All proceedings shall be conducted in English.
General Provisions
Entire Agreement: These terms, together with any service-specific agreements, constitute the entire agreement between parties and supersede all prior understandings.
Severability: If any provision is found unenforceable, remaining provisions continue in full force.
No Waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
Assignment: You may not assign rights or obligations under these terms without our written consent. We may assign to affiliates or successors with notice.
Notices: Legal notices must be sent in writing to addresses specified in service agreements or to [email protected]
Amendment: We may update these terms by posting revised versions on our website. Continued use constitutes acceptance of updated terms.
Contact Information
For questions about these Terms & Conditions or our services:
Email: [email protected]
Phone: +65 6471 3852
Address: 1 Raffles Place, #44-01, One Raffles Place Tower 2, Singapore 048616